Qudex is designed to help Agents manage their business and provide a tool for its Customers to improve efficiencies and service.  On average, master agents are relatively smaller organizations running with 20 employees or less while managing dozens of sub-agents and hundred of customers.  This makes it important to provide a level of service that will give you and your agents that extra edge.  Telecom Expense Platforms only offer expense management and many of the Partner Relationship Management tools are not specifically tailored for telecom.  Qudex offers you a platform that combines the best features of many of these proven tools with your business and work-flow in mind.   

The core model for an agency is being a distributor of carrier services and to provide agents support for customers. Now with Qudex, you have total 360° visibility of your sales agents, sales staff and customers. Provide your users a view into information, products, support, services and new sales opportunities. As a service and sales driven organization, that runs on a commission basis only, it is imperative to provide a high degree of sales management support. 

Technology drives the telecommunications industry, however customers still buy from people. Our product offers the sales individual, agents and master agents the best of both worlds. Gain a competitive edge and improve relationships with customers, as well as your carriers. Customer support is challenging and the first level of support usually rests with agents or the direct sales channel. The master agent is then the next level of support and then off to the carrier. Qudex provides visibility and ownership of problem resolution through a single dashboard visible to only those supporting the Customer. 

We provide 360° visibility and access all delivered through an enterprise-grade role-based security system designed to control the access rights of users while working with agent sales and commissions, customer inventory, PRM and CRM data and modules such as leads, accounts, contacts, opportunities. Qudex role-based security includes sharing rules, field level security and groups. With Qudex you can set up multi-level organizational hierarchy and control the data-level access rights as per users role within organization, your agents and the customer.